Last updated: 19th August 2026

This policy explains how ambercrest collects, uses and protects your personal data when you visit ambercrest.co.uk or get in touch with us.

Who we are

ambercrest is a web design and SEO consultancy run by Louie, based in Manchester, UK. You can contact us at hello@ambercrest.co.uk.

What data we collect

When you use our contact form, we collect the information you provide: your name, email address, and the message details you enter. If you contact us via WhatsApp, we receive whatever information is visible through that platform (such as your name and phone number) and the content of your messages.

We also use Google Analytics to understand how visitors use our site — for example, which pages are viewed and how people navigate the site. This is collected in aggregate and is not used to identify you personally.

How we use your data

We use the information you provide through the contact form or WhatsApp to respond to your enquiry and discuss your project. We use Google Analytics data to understand site performance and improve the website.

We do not sell your data, and we do not currently use your details for marketing or newsletter purposes.

Legal basis for processing

We process contact form and WhatsApp enquiries on the basis of legitimate interest — responding to enquiries you’ve initiated — and, where a project goes ahead, to take steps toward a contract. Google Analytics data is processed on the basis of legitimate interest in understanding and improving the site.

How long we keep your data

We keep enquiry details for as long as reasonably needed to respond to you and, if a project proceeds, for the duration of that working relationship and any legal retention period afterwards. We don’t keep enquiry data indefinitely once it’s no longer needed.

Sharing your data

We don’t share your personal data with third parties, other than the service providers that help run this site (such as our hosting provider and Google Analytics), who process data on our behalf under their own privacy terms.

Your rights

Under UK GDPR, you have the right to ask what personal data we hold about you, ask us to correct or delete it, and object to how it’s processed. To make a request, email hello@ambercrest.co.uk.

Cookies

This site uses cookies associated with Google Analytics to help us understand site usage. You can control or delete cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this policy or how your data is handled, email hello@ambercrest.co.uk.